I live very close there as well and it made sense to cycle there. I met another girl thru this forum that cycled there twice and was not successful. The nurses will get back to you at anytime if you need anything, (RE are only reachable thru nurses). But what I don't like about that place is that they don't customize the cycles according to everybody needs. They have three standart protocols and always start with the first one. If it doesn't work they go to the second and than the third one. If any of the cycles doesn't work all you'll get is "well, sometime it doesn;t work",,,no explanation or going into detail as to why it didn't work and what we can do to make it better for next time. I've paid for one of the packages they have(3IVF) and I'm stuck with them to do the third one after my first two failed. I don;t have any hope at all that my last cycle will be a successful one. I'm young with good pretesting, no known problems so I hope I was given more info as to why isn't working out for me. If I had to do it all over, I would defenitely go somewhere else. I would recommend others do the same thing even if I end up having the desire baby from them. Don't waste your money, really, and I'm not being mean-I'm being honest....